Terms of Service

Last updated 20 August 2026. These terms govern the Shippington website assistant. If you are looking at a custom build engagement, that is a separate written agreement and this does not replace it.

1. Who you are contracting with

The service is provided by Vince Greenfield, trading as Shippington Development, of 850 N Randolph St, Arlington, VA 22203. Contact: vince@shippington.co. "We" and "us" mean that. "You" means the business that claims an assistant.

You must be authorised to act for the business whose website you submit, and to place code on that website. Do not submit a website you do not control.

2. What the service does

When you give us a website address, we fetch a limited number of pages from that site, extract a summary of what the business says about itself, and use that summary to build an assistant that answers questions on your behalf. You can embed it on your website or use a page we host.

The assistant is grounded: it is instructed and tested to answer only from that summary, and to take a message when it does not know something. Before it is published we run a battery of adversarial checks against it and show you the result. Passing those checks is evidence, not a guarantee. Language models are probabilistic and can produce an answer no test anticipated.

What it will not do

• Quote prices, rates or fees that are not on your website.
• Book appointments, dispatch anyone, or take payment.
• Promise availability or a response time.
• Collect card numbers, health information, dates of birth, insurance identifiers or account numbers.
• Claim to be human. It discloses that it is an AI assistant when asked.

3. What you are responsible for

The accuracy of your own website. The assistant repeats what your site says. If your published hours, services or service area are wrong, the assistant will confidently repeat that error to your customers, and that is not a defect in the service.

You should review the summary we generate. It is shown to you before you claim the assistant and remains visible on your dashboard. Tell us about anything wrong and we will correct it.

You must not remove or obscure the assistant's disclosure that it is an AI. Several jurisdictions require that disclosure, and it is a condition of using the service.

Uses that are not permitted

Do not use the assistant to give, or to appear to give:

• Medical, dental or clinical advice, triage, or anything a patient could act on instead of speaking to a clinician.
• Legal advice.
• Tax, investment or other regulated financial advice.
• Emergency dispatch, or anything a person in danger might rely on. The assistant cannot send help.

Businesses in those fields may still use the assistant for ordinary front-desk work: hours, location, services offered, taking a message. We classify sites in higher-risk categories when we build and may decline to publish, or may withdraw an assistant later, if we think the risk is not manageable. We will tell you why.

4. Free service, and what happens when it ends

The assistant is free for 60 days from the day you claim it. No card is taken and there is nothing to cancel. We will email you about a week before the end and again when it stops.

When the 60 days are up the assistant stops answering. Your captured messages remain available on your dashboard. Nothing renews automatically and you will never be charged without separately agreeing to a price in writing.

You can switch the assistant off at any time from your dashboard, immediately, with no confirmation step.

5. Your content and your customers' messages

You keep ownership of your website content and of the messages your customers leave. You give us permission to fetch your public pages, generate a summary from them, and use that summary to run the assistant for you. That permission ends when you do.

We do not sell your content, publish it, or use it to train models. What we handle and for how long is set out in the privacy policy.

You are the party your customers are talking to. If you are subject to obligations about how you handle their information, those obligations follow the conversation, and you should satisfy yourself the service fits them before you put it on your site.

6. Availability

The service is provided as it is, with no promise of uptime. It runs on infrastructure we do not control and depends on a third-party language model. It can be slow, unavailable, or wrong. Do not use it as the only way customers can reach you: keep a phone number and an email address on your site.

We may change, suspend or discontinue the service. If we discontinue it we will give you reasonable notice and your data will be exportable from your dashboard.

7. Liability

This section matters, so it is written plainly rather than in capitals.

We are responsible for building the assistant with the grounding and safeguards described here, for testing it before publication, and for showing you honestly what the tests found.

We are not responsible for the accuracy of your website, for business you believe you lost because the assistant took a message instead of answering, for a customer's decision made on the basis of an answer, or for indirect or consequential loss.

To the extent the law allows, our total liability to you for any claim connected to the service is limited to the amount you have paid us for it, which for the free service is nothing. Some jurisdictions do not allow that limit, in which case it applies as far as it is permitted.

You agree to cover us against claims brought by a third party that arise from your website content, from your use of the assistant outside these terms, or from your removing its AI disclosure.

Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

8. Assistants we build before you ask

We sometimes build an assistant from a business's public website and send that business a link, as a sample of the work. Those samples sit on unlisted addresses, are not indexed by search engines, and are not embedded anywhere.

If we built one for your business and you would rather we had not, email vince@shippington.co. We delete it the same day, we do not ask why, and we do not contact you again.

9. Ending it

You can stop at any time from your dashboard or by emailing us. We can suspend or end an assistant if these terms are broken, if it is being used in a way we think is unsafe, or if a business asks us to remove one built from its site. We will tell you why.

10. Changes

We may update these terms. If a change materially affects you we will email you at the address on your account before it takes effect. Continuing to use the service after that is acceptance.

11. Governing law

These terms are governed by the law of the Commonwealth of Virginia, and the courts of Arlington County, Virginia have jurisdiction.

Questions about any of this: vince@shippington.co. A real person reads it.